Customer Service Information

The Quality Promise

Your satisfaction with our quality is important to us. In addition to the Jos. A. Bank return policy, if you are not completely satisfied with the quality of your new Jos. A. Bank suit purchase, we will attempt to repair it. If we cannot repair the issue, you may receive store credit to purchase a replacement suit of equal or lesser value of the purchase price you paid. You must present your original receipt to receive credit, unless you are a Bank Account Rewards? member and the applicable transaction number is on file. Normal wear and tear excluded.

Our Customer Service Philosophy

Our Brand
Providing World Class service requires buying into and safeguarding our Brand, which influences the way we think, feel, and act. In a daily effort to fulfill the vision statement, we hold at the core of what we do the three key principles of communication. These principles should guide EVERY conversation we have. Our brand also incorporates being thorough and following through on commitments. Our brand of taking ownership of the interaction and striving to create a service experience to rave about is the gold standard we always want to maintain. Understanding the concepts of "strive" and "ownership" are the foundation of providing World Class service.

Strive
Actively providing extraordinary effort that goes beyond your comfort zone and/or personal interests.

Ownership
Accepting a task or situation as belonging to you, then dedicating your full attention and strongest effort to the task's successful completion.

Shipping & Handling

Delivery
In addition to the shipping timelines, orders take 1-2 days to process (plus an additional day if placed on weekends or holidays). Subject to the following limitations and exclusions, merchandise is delivered to our customers in the continental United States within 3-5 business days after the shipment date. Processing time is 1-2 additional business days after an order has been placed. Delivery times are estimates; some items may take longer for delivery. Additional shipping or delivery time may be required for orders involving or containing monogramming, alterations, TravelerCrease?, gift card or shoe purchases; delivery to P.O. Boxes, APO or FPO addresses; incomplete or incorrect information; denial or delay of payment authorization; or weather or other delays beyond the control of Jos. A. Bank.

Quick Delivery
To receive your order within two business days after processing, please request Express delivery for $16. For one business day delivery after processing, please request Rush delivery for $24. These shipping fees are based on shipping option and include handling and processing costs. Please note-all deliveries to P.O. Boxes, APO/FPO or Union Territory addresses must be shipped parcel post and require additional time for delivery. Additional shipping or delivery time may be required for orders involving or containing monogramming, alterations, TravelerCrease?, gift card or shoe purchases.

Shoes
Select shoes are drop shipped from our vendor and require an extra 2-3 weeks for delivery. An additional handling charge of $6.50 will be added for each pair of drop shipped shoes ordered.

International Shipping
JoS. A. Bank has partnered with international shipping solution Borderfree to allow you to easily shop from and ship to international destinations. See countries we ship to, or view our international shipping frequently asked questions.

Free Shipping
Free standard shipping offers for customers who are not Bank Account Rewards? members are based on the subtotal of your order (before taxes) and applies within the continental US, and excludes monogramming, alterations, TravelerCrease?, and our handling fee on drop shipped shoes. Customers are responsible for their state sales tax and shipping and handling tax.

Buy Online, Pick-Up In Store

Skip waiting for a package to arrive, pick up your josbank.com order in store! Heres how:

  1. Shop josbank.com and add ANY items to your cart.
  2. Select 'Ship To Store' as the shipping address at checkout.
  3. Select closest store to your location.
  4. Finish the checkout process online, and we'll notify you when the order is ready to pick up in store.

For locations and hours view our store locator.

Our Return Policy

If you are not completely satisfied, you may return or exchange your purchase within 90 days from the original date of purchase (returns after 90 days need to be processed in store and are eligible to receive an in-store credit only). Returns of custom orders may be subject to separate terms, provided at the time of custom order placement. Monogrammed items cannot be returned or exchanged.

All returns/exchanges must be accompanied by the original receipt and any refunds will be made in the original form of payment. Merchandise purchased on a credit card will be refunded to the original card only. Best efforts will be made to refund merchandise purchased on a debit card to the original card. Any amount refunded or credited will be reduced by the pro-rated amount of any savings promotions used to purchase the returned/exchanged merchandise.

Making a Return

Option 1: Return by mail using a prepaid return label (Note: A return shipping fee of $7.00 will be deducted from refund)
  • Sign in to your online account to start the returns/exchange process
  • Select the items you want to return/exchange
  • Affix the return label to your box
  • Drop your package off at any FedEx location
  • Track your return easily online

Option 2: Pay the return postage yourself
  • When making a return by mail, please include the Packing slip and indicate the reasons for return. Insure the package and send it to:
    Jos. A. Bank Returns Department
    Door 77 West
    10485 West Bellfort
    Houston, TX 77031

Option 3: Return to a Jos. A. Bank Store
  • You can return items to any Jos. A. Bank Retail Store location. For a store near you, see our store locator or call 1-800-285-2265.
  • In store returns require customer name, address and phone number. Any refunds over $50 for non-credit or debit card purchases which could not be refunded to the original card will be paid to you with a check issued from our corporate offices. If register funds are unavailable for refunds under $50, a check will be issued from our corporate offices. All checks will be issued within 10 (ten) business days. Returns/exchanges on altered or worn clothing are subject to store management's sole discretion.

 

Dress Shirt Monograms

All of our dress shirts may be monogrammed in 5mm block letters on the breast pocket or the left cuff for $10.00. Choose from navy (NY), white (WH), ivory (IV), black (BK) or burgundy (BU) thread. Specify your choice of thread color, location, and print your initials as indicated on the order form. Monogrammed items will be processed in 1-2 business day after an order has been placed. An additional 7 business days will be added to all orders containing monogramming. Monogrammed items cannot be exchanged or returned.

Alterations to Unfinished Pants

We will be pleased to cuff or plain hem your trousers. Take your favorite pair of dress trousers and lay them on a flat table. Measure from top of waistband to the bottom of the trouser. This is the outseam measurement.

  • $12.00 additional
  • Allow 4-6 additional business days for shipping
  • Any questions, please contact us.

Introducing TravelerCrease?

Add the permanent Jos. A. Bank TravelerCrease? to any dress or casual pant and have a permanent crease that:

  • Stays sharp while you're on the road
  • Lasts the life of the garment
  • Remains crisp, whatever the weather
  • Withstands washing, dry cleaning and normal wear and tear
  • Only $10

Tailoring is also available in all of our stores.